Impounded Vehicles Policy

If your vehicle is being stored on our premises, we will gladly help you recover it as quickly and inexpensively as possible. Please note the following instructions and read our Frequently Asked Questions section to ensure best possible service.

Instructions to Recover Your Impounded Vehicle
1. Come to our office in Greenland during office hours: Monday-Friday, 8:00am-4:00pm.
(You may pick up property or your vehicle after hours, but a service charge will be assessed after normal business hours and on holidays).
2. Bring the following paperwork:
Proof of Ownership (Any of the following: Current registration, Title with your name printed on front, Proof of Insurance with name printed on front, Current DMV printout, or rental vehicle contract-if a rental. Proof of ownership may be removed from the vehicle as required).
State or government issued photo identification (Driver's license, Sheriff's cards, INS-issued Temporary Alien Cards, Student ID, Military ID, etc).
All law enforcement holds, if any, must be released before any property will be released. In the event the registered owner is unable to be present for the release of a vehicle you must have a notarized Letter of Permission for Release.
3. Provide full payment (Cash * Cash only on all arrest*, Visa or MasterCard, Checks will NOT be accepted).

Instructions to Retrieve Property from a Vehicle
Note: We will only release property from a vehicle to the registered owner. There are no exceptions to this rule. You must be able to provide a valid ID and proof of current ownership in your name to claim any property. If the vehicle has a police hold, you must obtain a 'property release' from the appropriate police department.

Items that may be released without charge by 5-Star Towing and Recovery by Greenland Auto Salvage, Inc. to the owner or operator of the motor vehicle or his or her duly authorized representative include:
Please note that any item attached to the vehicle by any means will not be released.
Personal or legal documents
Wallets or purses and the contents of such
Prescription eyeglasses
Prosthetics
Cell phones
Photographs
Books

Frequently Asked Impounded Vehicles Questions
Q: Does it matter how long I leave my vehicle at 5-Star Towing and Recovery by Greenland Auto Salvage, Inc.?
Yes. Fees are assessed daily, to minimize your costs, pick-up your vehicle as soon as possible. Furthermore, after a set period of time (approximately 45 after a notice of intent is received), it becomes at risk of being sold at lien sale (contact our office for the specific timeline for your vehicle).

Q: What happens if I don't retrieve my vehicle in time?
If you are unable to pick up your vehicle within the set time before the lien sale ends, you have two options:

Option 1
You can do nothing and leave your vehicle. We will attempt to sell it and recover the towing, storage, and administration fees. If the vehicle does not sell, or the sale price does not cover the fees, we will begin collection proceedings to recover the remaining balance.

You cannot dump your vehicle per Arkansas law:
Subchapter 12
— Removal of Unattended or Abandoned Vehicles
27-50-1204. Penalties.
(a) (1) The owner of a vehicle and the person who left the vehicle unattended or abandoned or any owner or operator waiving an owner's preference shall be liable for all reasonable costs of towing, recovery, storage, and other incidental costs related to such a removal.
(2) If the vehicle is sold by foreclosure under § 27-50-1209, the owner or operator shall be liable for such costs in excess of the proceeds of the sale of the vehicle.

Option 2 We understand that sometimes people are in a difficult situation and may not have the means to be able to claim their vehicle. In this situation, we offer an 'amnesty' for the vehicle. This works by you paying us for the tow charge, ten days of storage and the lien fees. (This covers our costs). Then we keep the vehicle and do not proceed with the collection process. For anyone interested in protecting their credit, we strongly suggest this option.

Note: If you choose not to participate in the 'amnesty' program, during the lien sale, we cannot not offer you "amnesty" after the lien sale. Once the vehicle account is with the collections agency, we do not have the right to negotiate the vehicle. If you have any questions, please do not hesitate to call our office, we are happy to answer any questions you may have.

Q: What if I'm not the vehicle's registered owner? If you are not the registered owner, you must have the registered owner come into our office with you, or provide proof of ownership. If the registered owner is not able to be present you must have a notarized Letter of Permission for Release.